These Terms & Conditions (“Terms”) govern the use of the Stratford Flowers website and the supply of goods and services by Stratford Flowers (“we”, “our”, or “us”) to customers (“you” or “your”) residing in Stratford and surrounding areas. By placing an order for flower delivery via our online store, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not accept these Terms, please do not use our website or place an order.
Stratford Flowers provides online ordering and delivery of flowers, floral arrangements, plants, and related gifts to addresses across Stratford and nearby localities. These Terms apply to all orders, whether as one-off purchases or recurring services (such as subscriptions), placed by customers residing in or requesting delivery in our service area.
To order flowers for delivery in Stratford, customers must select an item from our online catalogue, add it to their basket, and proceed through our secure checkout process. To complete your order, you will be required to provide necessary personal details (including delivery address within Stratford or surrounding areas, recipient information, and contact details), select a delivery date (if available), and make payment in full using our approved payment methods.
Upon successful completion of the checkout process, you will be shown an order confirmation screen and/or receive an order confirmation by email (where supplied). This confirmation acknowledges receipt of your order but does not constitute acceptance. Stratford Flowers reserves the right to decline or amend any order prior to despatch, for example if the requested items are unavailable, delivery is not possible, or payment has not been successfully processed. In such cases, you will be notified promptly and, if payment has already been taken, it will be refunded in full.
All products listed on our website are described and depicted as accurately as possible. Please note that flowers are a natural product; seasonal variations and local availability may result in slight differences in size, colour, composition, or wrapping. In the unlikely event an item is unavailable on your chosen delivery date, we reserve the right to substitute it with a product of equal or greater value and similar style, endeavouring to match your selected flowers and preferences as closely as possible.
We offer flower delivery across Stratford and surrounding areas on specified dates and timeframes shown at checkout. While we make every effort to meet delivery dates and times, factors outside our control may occasionally cause delays. Delays due to adverse weather, road closures, or absent recipients will be communicated where feasible. You are responsible for providing accurate delivery instructions and ensuring someone is available to receive the order. If nobody is available to receive the flowers, we will follow your delivery instructions or, where none are supplied, attempt to leave them with a neighbour or in a safe place. If the delivery cannot be completed, we will contact you to arrange redelivery or collection. Additional charges may apply for multiple delivery attempts.
Stratford Flowers cannot accept liability for any loss or damage where details are incorrect or incomplete, or the recipient is not available to receive the goods during the agreed delivery window.
All prices shown on our website are in Pounds Sterling (GBP) and inclusive of VAT unless stated otherwise. Delivery charges, where applicable, are shown before payment is taken. We may change prices at any time, but will honour prices committed to at the time of your order. Payment is required in full at the point of ordering, using the payment methods approved by our online store. We use third-party payment processors for your security. Stratford Flowers does not store or process your card details directly.
Should you wish to amend or cancel your order after submission, please contact us as soon as possible. Order amendments, including changes to recipient details, messages, delivery address, or item substitutions, can only be guaranteed if received by us at least 24 hours before the delivery date. We will endeavour to accommodate amendments received with less notice but do not guarantee this.
To cancel an order, please notify us in writing or by phone at the earliest opportunity. For perishable goods, such as fresh flowers, the right to cancel may not apply once the order has been prepared or is out for delivery. If your cancellation request is received before the order is processed, we will refund your payment in full using your original method of payment. If the order has already been prepared, despatched, or delivered, a refund may not be possible. Please be aware that some arrangements, especially for same-day or next-day delivery in Stratford, may go into preparation immediately upon order confirmation.
If you are not satisfied with your delivered flowers or if they are damaged on arrival, please notify us within 24 hours of delivery, providing photographic evidence where possible. We will review each case individually and, where appropriate, offer a replacement or refund. Fresh flowers are perishable goods and must be cared for according to guidance provided. We cannot accept responsibility for goods that have been mistreated or not cared for as advised.
You are responsible for:
Stratford Flowers will not be liable for issues arising from incomplete or incorrect order details provided by the customer.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or for any liability that cannot be limited or excluded by law. Subject to the foregoing, our total liability to you for any loss or damage arising under or in connection with your order or our services shall be limited to the total price paid by you for the order. We will not be liable for any loss of profit, loss of business, loss of goodwill, or any indirect or consequential loss. We will also not be liable for any delay or failure to deliver goods or perform obligations where such delay or failure is due to causes outside our reasonable control, including (but not limited to) acts of God, natural disasters, pandemics, strikes, or transport delays.
All content, images, photographs, and branding on the Stratford Flowers website are the intellectual property of Stratford Flowers or our licensors. You may not copy, reproduce, or use this content without prior written consent.
Your privacy is important to us. Stratford Flowers will collect, store, and process your personal information only in line with data protection laws and solely for the purpose of fulfilling your order, improving our service, or as otherwise required by law. We do not sell or share your data with third parties for marketing purposes without your explicit consent.
These Terms & Conditions are governed by and construed in accordance with the laws of England & Wales. If any dispute arises out of or in connection with these Terms or the supply of goods and services, the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. No waiver of any breach or default hereunder shall be deemed a waiver of any preceding or subsequent breach or default.
We may amend these Terms from time to time. The latest version will always be available on our website. Any changes will apply only to orders placed after the date of such changes.
If you have any queries about these Terms or wish to raise a complaint, please contact Stratford Flowers using the details provided on our website. We will investigate and respond to all complaints promptly and professionally.
These Terms & Conditions are applicable to all Stratford Flowers customers placing orders for delivery in Stratford and the surrounding areas, as defined on our website and in our delivery policy. By placing an order, you agree to abide by these Terms irrespective of your location, provided the delivery address is within our covered area.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Stratford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Stratford.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
