Returns, Refunds & Complaints – Fresh Flowers in Stratford

Our Fresh Flowers Guarantee in Stratford

At Stratford Flowers, we are passionate about delivering joy through the freshest blooms, ensuring every bouquet and arrangement meets the highest standards for households and businesses in the Stratford area. As your trusted local florist, we back each order with our fresh flowers guarantee. We want you to be delighted not only with our flowers but also with the service you receive from us.

Policy for Damaged or Unsatisfactory Flowers on Arrival

If your flowers or plants arrive in a damaged condition, or they do not meet your expectations at the time of delivery, please contact us as soon as possible. To help us resolve the issue swiftly, we kindly ask that you notify us within 24 hours of receipt and provide clear photographs of the damaged items. This enables us to assess the situation and ensure we uphold the quality you deserve from a reputable Stratford florist.

Freshness Window and Quality Standards

We are committed to sending only the freshest flowers available. Our freshness window guarantees that, with proper care, our flowers should last a minimum of 5 days from delivery in the recipient's home or workplace. If your blooms show signs of wilting or deterioration within this period despite correct care, please let us know. Our team will always consider each case individually and fairly based on the circumstances.

Refunds and Replacements: Your Options

Your satisfaction is our priority. For flowers that arrive damaged, fail to last the full freshness window, or do not meet the agreed order specifications, you can choose between a replacement arrangement or a refund. The selected option will be processed promptly as soon as the issue is verified—usually within 3-5 working days. We may ask for supporting photographs and a brief explanation to ensure that our quality control standards remain consistent for all our valued Stratford customers.

How to Make a Complaint

If you wish to raise a complaint about any aspect of our service or products, we encourage you to let us know so we can address your concerns. To submit a complaint, simply reach out with the details of your order, a description of the issue, and—if applicable—images to support your claim. Our customer care team will acknowledge your complaint within one business day and aim to resolve most issues within three business days, keeping you updated throughout the process.

Our Commitment to Stratford Households and Businesses

Stratford Flowers is proud to be a trusted local florist, serving the diverse needs of our Stratford community. Whether you require a personal gesture or a professional arrangement for your office or business, our team is dedicated to delivering not just beautiful flowers, but peace of mind. Our established returns, refunds, and complaints process is a reflection of our commitment to service excellence and customer satisfaction. Should you have any questions about our policy or your order, please don’t hesitate to get in touch.

Thank You for Trusting Stratford Flowers

Your confidence in us is truly valued. By choosing Stratford Flowers, you are supporting a local business that cares about quality, reliability, and making every delivery a positive experience. We look forward to continuing to serve your floral needs across Stratford and nearby areas with integrity and expertise.